Frequently Asked Questions

1. Ambulatory Transportation: Safe and comfortable travel for those who can walk.
2. Wheelchair Transportation: Accessible vehicles for wheelchair users.
3. Stretcher Transportation: Specialized service for non-ambulatory patients.
4. Door-to-Door Service: Hassle-free pick-up and drop-off at your specified location.
5. Wait-and-Return Service: We wait during your appointments and safely transport you back.
6. Long-Distance Transportation: Reliable transport for distant appointments.
7. Specialized Medical Appointments: Transport for various medical treatments such as dialysis and chemotherapy.
8. Medical Courier: Transport of time-sensitive medical supplies and records between healthcare facilities. 

Yes, we offer transportation services 24/7 to ensure our clients can travel at any time they need.  Whether it's a medical appointment or any non-emergency requirement, our dedicated team is available 24/7 to ensure your safe and timely arrival at your destination. 

We require at least 24 hours notice for cancellations. Cancellations made less than 24 hours before the scheduled pickup time will be charged the full fare.

We recommend booking your ride with us at least 24 to 48 hours in advance to ensure availability and accommodate your preferred schedule. However, we understand that some circumstances may require more immediate transportation needs. For last-minute requests, please contact our team directly, and we will do our best to accommodate your transportation requirements.  

1. Wheelchair Accessible Vehicles (WAVs): Equipped with specialized features for secure and convenient wheelchair transportation (see home page). 
2. Ambulatory Vans: Designed for passengers who can walk or need minimal assistance during transport.
3. Stretcher Vehicles: Specifically equipped for the safe and comfortable transportation of non-ambulatory patients (see home page). 

Absolutely, we understand the importance of having a caregiver or companion during your transportation. We encourage our clients to bring along a caregiver or companion at no additional cost.